Contact Us Questions

To add or edit a Contact Us Question, follow these steps:

1. Go to Customers > Contact Us Questions in the IRP Admin left navigation menu.
2. To add a new Contact Us Question, click the Add New Contact Us button at the top of the page.
   To edit an existing Contact Us Question, click the Edit button at the right side of the Contact Us Question that you want to edit.
3. Enter or edit the following details. If you see an asterisk (*) beside a setting it means that the setting is required.

   Setting	Description
   Question ID	The unique IRP identifier for this Contact Us Question. This is automatically generated when adding a Contact Us Question.
   Active	Active questions will be available for selection on the front end of the website. Inactive questions will not be selectable by the customer.
   Subject Text	Text to appear in the ‘Subject of your Query’ drop down list for this Question. Click the Translate button to translate the text into any of the languages in your IRP system.
   Email Address	The email address that questions will be sent to once they have been submitted. This field can be broken up by language, allowing questions to be sent to a language-specific email address. Click the Translate button to change the language you are editing.

   When you are inserting a question, these are the only options that will be available. Once you have entered the details, click the Insert Contact Us Question button or the Update Contact Us Question button to save them.
4. The following message will be displayed at this point:
   
   From here, you can add the necessary Input Fields to the question.
5. To add an Input Field, click the Add Input Field To Question button. This will open the Add Contact Questions Input Field lightbox.
6. Enter or edit the following details. If you see an asterisk (*) beside a setting it means that the setting is required. Note: Don’t insert colons (:) after the Field Names as the IRP adds these automatically.

   Setting	Description
   Field Name	Name of the Input Field to be displayed on the ContactUs.aspx page.
   Field Type	The Input Field can be either a single line text box, a check box or a multiline text box.
   Field Width (px)	Width of the Input Field in pixels.
   Field Height (px)	Height of the Input Field in pixels.
   Is Required	Whether this field is required for the Contact Us response. Optional Fields will be flagged as such whilst required fields will be used when validating the Response.

7. After you have entered the details, click the Insert Contact Us Question Input Field button to add the Input Field to the question. Repeat the previous three points for each required Input Field.
8. You can delete Input Fields by clicking the Delete button at the right side of the Input Field.
9. To see what the page will look like for customers, click the Preview Question button. You will then see the Contact Us section on the front end of your website.
10. After you have entered or edited the details, click the Update Contact Us Question button to save the question.