IRP Commerce Cloud Knowledge Base Overviews, step-by-step instructions and FAQs for the IRP Commerce Cloud IRP Service Marketplace Service Marketplace (2) Daily Trading Profits Email Guide to using the IRP Service Marketplace IRP Shopper Admin Users (2) Admin User Groups Admin Users Advanced Pricing (3) How To Set Up IRP Advanced Pricing Bulk Import Prices (Advanced Pricing) Stock Prices (Advanced Pricing) Application Settings (15) Application Settings Finance Settings Interface Settings Live Chat Settings Mailing List Settings Mobile Settings Navigation Settings Order Settings Product Listings Settings Product Settings Reload Settings Robots.txt Shipping Settings Site Help Settings Site Verification Meta Tags Common Tasks (1) Common Tasks Customers (5) Catalogue Profiles Contact Us Questions Customer Contacts Customers Overview (Customers) Data Imports / Exports (10) Bulk Updates Export Data Import 301 Redirects Import Customers Import Linked Products Import Mailing List Import Products Import Reviews Import Stock Attributes Overview (Data Imports / Exports) EPOS (15) EPOS Till Features & Requirements EPOS Create A New User (EPOS) Make A Sale (EPOS) Click and Collect Orders (EPOS) Issue Discounts (EPOS) Issue Vouchers (EPOS) Issue Refunds (EPOS) Deposit / Withdraw Cash (EPOS) Park Sales (EPOS) Sales Lookup (EPOS) Receipts (EPOS) Reporting (EPOS) Check In Stock Using the EPOS Live Charging (EPOS) Integration (4) Geo Location Overview - Legacy (Integration) Overview - New (Integration) IRP Integration Guide Interface & Design (25) Banners Blog Articles Custom Content Pages Custom Product List Templates Custom Product Lists Header Home Page Content Images Folder Interface Folder Interventions CSS Stylesheet Mobile CSS Stylesheet Navigation – Top Tabs Navigation – Bottom Desktop and Trade Site Navigation – Bottom Desktop and Trade Checkout Navigation – Bottom Mobile Site Checkout Navigation – Bottom Mobile Site Navigation – Left - Free Form Navigation – Site Map Navigation - Custom Mobile Menu Links Polls Site Logos Standard Controls Stylesheet Trade CSS Stylesheet Trade Navigation Website CSS Stylesheet Interface Translations (9) Translation Summaries Brands (Translations) Categories (Translations) Large Translations Models (Translations) Small Translations Stock (Translations) String Replace Translation Categories Interventions (1) Interventions Languages (1) Languages Live Chat (4) Automatic Activation Rules Country Restrictions Live Chat Active Sessions Live Chat Search Loyalty Schemes (3) Excluded Products Loyalty Schemes Points Loyalty Schemes Orders (12) Click and Collect Overview Deliver To Store Overview Ad-Hoc Labels Auto Approve Criteria Auto Dispatch Orders Cancelled Click and Collect Fraud Scoring Bands Missing Cost Prices Order Sheet Templates Orders Overview (Orders) Return Reason Codes Payment Processing (16) Accepted Payment Method Icons Amazon Pay Accounts Amazon Pay Settings Card Processor Settings Card Processors Card Types Country Specific Payment Settings Currencies Finance Products Finance Providers Klarna Accounts Local Payment Method Accounts Local Payment Methods PayPal API Accounts PayPal Settings Understanding Card Payments On The IRP PPC & SEO (13) PPC Admin Overview Brand Campaigns Brand Category Page Settings Brand Settings Category Campaigns Category Settings Custom Campaigns Custom Settings Model Settings PPC Bulk Operations PPC Summary Scripts Text Adverts Price Adjustments (2) Price Adjustments Product Discounts Price Match (2) Refusal Reasons Requests Products (17) Attribute Values Attributes Brands Bulk Operations Categories Image Processing Inactive Elements Kits Models Offer Status Content Overview (Products) Product Customisations Model Customisation Product Groups Size Charts Stock Notifications Tax Rates Programming Utilities (3) Report Download History Reports SQL Editor Promotions (4) Order Automatic Voucher Templates Order Automatic Vouchers Promotions Vouchers Questions & Answers (1) Questions & Answers Referrals (2) Referrals Referrers Reviews (1) Reviews Search (5) Failed Individual Words Ignored Words Search History Search Redirects Word Replacements Security (6) Admin Passwords Block IP Addresses Block User Agent Strings Change Encryption Keys Crawlers Potential Crawlers Server Management (12) 301 Redirects 404 Error Handler Maintenance Tasks Mobile Detection Strings Web Farm Servers API - Getting Started API - API Keys API - Creating Signatures API - Authenticate Method API - Error Messages BASKETS API - AddItem Method BASKETS API - AddItemTrade Method Shipping (11) Shipping Overview Ad-Hoc Labels End of Day Documents Parcel Types Parcels Postage Exceptions Shipping Countries Shipping Methods Shipping Restrictions Shipping Rules Shipping Zones Site Help (2) Help Categories Help Topics Site Scripts (1) Site Scripts Statistics (4) Financial Reports Keynotes Monthly Statistics Sales Overview Stock Control (11) Stock Control Overview Stock Analytics Stock Bulk Operations Stock Custom Flags Stock Label Printing Stock Locations Stock Log Stock Purchase Orders Stock Suppliers Stock Takes Stock Transfers Subscriptions (1) Subscriptions System Logs (3) 404 Errors Admin Usage History IRP Errors Telesales (3) Telesales Overview Parked Telesales Telesale Prompts Trade Site (8) B2B Overview Customers (Trade Site) Invoice Templates Price Lists Trade Customer Categories Trade Price List Download History Trade Promotions Trade Vouchers Web Services (1) Web Services IRP Marketing Cloud Email Marketing (11) Email Manager Home Campaigns Flows Email Content Builder Email Templates Email Common Content Mailing List Segmentation System Emails Email Send History Email Settings Feed Management (5) Category Maps Download History Feed Manager Product Exclusions Specifications Orders Tracking (3) Traffic Partners Traffic Sources Enabling Google Analytics API with IRP IRP Marketplaces Marketplaces (5) Amazon Integration Overview Amazon eBay Overview (Marketplaces) TradeTalk IRP Freshdesk Freshdesk (1) New Support Portal - Getting Started Training Videos Peer Support IRP Commerce Cloud Products IRP Shopper IRP Trading Terminal IRP Marketing Cloud IRP Marketplaces Featured Help Topics Getting Started with IRP Admin How To Use The IRP Insights App IRP Mobile Website Overview IRP High-Converting Checkout IRP Basket IRP Loyalty Points Schemes IRP Live Chat IRP B2B Overview Featured Topics Containing Training Videos IRP Admin User Groups IRP Bulk Updates IRP Shipping Rules IRP Brands IRP Categories IRP System Emails IRP Contact Us Questions IRP Small Translations Most Viewed Topics Reports Models Navigation – Bottom Mobile Site Checkout API - API Keys Application Settings Banners Feed Manager Orders Categories Attributes Amazon Admin Users Customers Promotions Common Tasks Recently Viewed Klarna Accounts Orders Interface Folder Headers & Footers Bulk Updates Traffic Partners Categories Size Charts Trade Navigation EPOS Till Features & Requirements Understanding Card Payments On The IRP Shipping Methods Sales Lookup (EPOS) Stock Purchase Orders Product Groups How To's How To Generate & Upload a Custom Keyword File Legacy Integrations: How To Add or Edit an Integration Query How To Replace a String How To Assign Models To a Product Group How To Add Traffic Partner IDs To Marketing URLs How To Understand Payment Transactions Using 3D Secure How To Add A New Review How to View All Returned Items How To Add or Edit a Custom Product List How To Run a Report How to Add or Edit an Amazon Pay Account How To Add a Report to your Quick Reports How To Add or Edit Parcel Types How To Redeem A Voucher (EPOS) How To Add or Update a Brand Campaign FAQs Why did I not see the 3D Secure screen even though an order was over the threshold for 3D Secure? Can I charge customers for using Click & Collect? Are Ignored Words case-sensitive? Can a customer change items in a Click & Collect order when they come to pick up their order? Do Common Tasks run only when a user logs into the IRP? Why, when I click on a link for a Brand or a Category, am I just directed to the home page? Can I make changes to stock details of a kit even if orders have already been placed for it? What is the best method in the IRP to protect against Credit Card fraud? How do I change the message on the Mailing List Pop-Up? What does the MinPrice refer too? Can I use Click & Collect with private sales? Why do I see a 'Connection is not secure' message on my website? Can the EPOS be used in ‘safe mode’ for use when training staff? Why do I see the message '512: This transaction has already been rebated and cannot be rebated again'? Can I use Google Fonts for Product Customisations? See all 149 FAQs
