To use the Refunds feature of the IRP EPOS, your User Group must have the Special Permission ‘Allow EPOS Refunds’ enabled.
For more details, see the Create a New User help topic.
You can refund customers using cash, card or credit note. You also have the opportunity to add their email address to your mailing list. This could be a good sales opportunity for you in the future and also a good opportunity to demonstrate great customer service.
Exchanges are a type of refund and will be shown as refunds in EPOS reports. Returned items are accounted for in the refund and replacement items are accounted for in the cash sales.
Note, when refunding items via the EPOS by scanning a receipt, if the order contains a Fixed Kit the individual items within the kit will have their stock levels increased accordingly.
