Refusal Reasons

To add or edit a refusal reason, follow these steps:

1. Go to Price Match > Refusal Reasons in the IRP Admin left navigation menu.
2. To add a refusal reason, click the Add New Price Match Refusal button.
   To edit a refusal reason, click the Edit button beside the refusal reason you want to change.
3. Enter or edit the following details. If you see an asterisk (*) beside a setting it means that the setting is required.

   Setting	Description
   Refusal ID	The unique ID of the Price Match Refusal Reason – this is added automatically by the IRP.
   Reason	The reason for declining a price match request. This value will be selectable from the PriceMatchRequestEdit.aspx page when responding to a price match request (see the Price Match Requests help topic). Click the 'Translate' button to translate the refusal reason into the languages that you have configured in your system.

4. When you have entered or updated all of the details, click the Add Price Match Refusal button or the Update Price Match Refusal button.