Amazon

To add or edit an Amazon Marketplace, follow these steps:

1. Ensure that you follow the sequence described in the main topic above entitled Recommended sequence for setting up and managing Amazon marketplaces on the IRP.
2. Go to Marketplaces > Amazon in the IRP Admin left navigation menu.
3. Click the Add New Amazon Marketplace button at the top of the screen.
4. To edit an Amazon Marketplace, click the Edit button beside the Amazon Marketplace that you want to edit.
5. The Add / Edit New Amazon Marketplace screen appears containing several tabs as shown in the sections that follow. Work through each tab and enter the details as described below. Note that you will see all of these tabs ONLY if you are editing an existing Amazon Marketplace; if you are creating a new one, only the initial 'Marketplace Settings' tab will be visible until you click the 'Insert Amazon Marketplace' button.

Note: Please ensure that your IRP sales email address is registered as an approved sender for this Amazon Marketplace in order for emails created by the IRP to be sent to customers via Amazon.

The Marketplace Settings tab appears as follows:

Complete the following details:

Note: If you are creating an Amazon Marketplace for this first time, click the Insert Amazon Marketplace button. If you are editing an existing marketplace, click Update Amazon Marketplace.

Click the Products tab and you will see the following details:

Inventory Items

Note that when (and only when) there are items to update, you will be able to update Marketplace inventory Items in bulk by browsing to a saved inventory file and then clicking the Bulk Update Items button:

The fields that can be updated are: Is FBA, Amazon Quantity, Standard Price, Minimum Price and Maximum Price. You can also download a template file for updates by clicking the Export Items button.

Click the Download Inventory button to submit an Inventory Report Request to Amazon for this Marketplace. This report request gets the latest Inventory Details from Amazon and downloads them into your IRP.

The Inventory Items Summary section contains the following details:

You can see the following details:

In the lower part of the screen you can search for inventory items and, if you expand 'Other Options' under the search bar, you can filter the search results according to whether they are Active, Inactive or both. The results are shown in the main grid.

Unmatched Items

Here you can see items within your current Amazon Inventory that have been downloaded but that have no match in the IRP.

Use the Automatic SKU Match Type drop-down list to select the IRP field to try and match unmatched Amazon Inventory items to IRP Stock items. Set this to 'None' if you want to manually match unmatched Inventory Items to IRP Stock items. In the screen capture above you can see that the ASIN, SKU, Match Type, Quantity and Price is listed. You can then use the 'Attempt Match on Selected Items' button to attempt a match. Note that usually Fulfilment By Amazon (FBA) items' SKU values are prefixed with 'FBA_' - you will have to exclude FBA items from your matched inventory using the Inventory Downloads tab. If FBA items have not been matched, they will not be included in the feed. Non-FBA items will be included as normal in the Inventory Feed.

Click the Attempt Item Match button.

Inclusion / Exclusion Rules

You can see the following details:

Click the Add Inclusion / Exclusion Rule button to save your details. The results will be shown in the lower section of the screen:

You can change the Inclusion Status using the radio buttons in this section. If you make any changes, click the Update Inclusion / Exclusion Rule button to save your details.

You can also delete any rule by checking the box on the right side of the grid and clicking the Delete Selected Inclusion / Exclusion Rule button.

Price Rules

You can see the following details:

Click the Add Pricing Rule button to save your details.

The Default Price Rule for this Amazon Marketplace is shown in the main grid. If you create other Price Rules they will also show in the main grid and you will see the following options:

You have the following options:

• Make this the default rule by clicking the Make Default Price Rule button.
• In the Select Inventory Items to Use this Price Rule box, use the 'Link Selected Items' or 'Unlink Selected Items' buttons to select items.
• View the items that currently use the rule in the Inventory Items that use this Price Rule box.
• To use the Price Rules for the Amazon Marketplace inventory, click the Apply Price Rules to Inventory Items button. This will submit a feed containing the current Prices and Stock Levels for the items in your Amazon Inventory. This will submit any price changes that may have taken place on your website as well as keeping Stock Levels up-to-date.
• To delete a Price Rule, check the box in the top-right corner of the rule area and click the Delete Selected Price Rules button.

Feed Submissions / Report Requests

You can use the search function to find any Inventory Report downloads or Stock and Price Feed Uploads. If you expand 'Other Options' below the search bar, you can filter your search results by Submitted/Complete date, by Feed Processing Status or by Report Request Status. The results are shown in the main grid. You will see information regarding the ID, Type, Title, Request ID, Status, Success/Failure Report, Submitted Date and Completed Date.

On the Orders tab you will see the following details across two tabs, 'Marketplace Orders' and 'Feed Submissions':

Marketplace Orders

You can see the following details:

• Order Count: This show the total number of orders placed on this Amazon Marketplace.
• Sales Total: This show the Total Sales value for all orders placed on this Amazon Marketplace.
• Last Order Placed: This shows the date and time when the last order was placed on this Amazon Marketplace.
• Last Order Download: This shows the date and time when the last order was downloaded on this Amazon Marketplace.
• Rejected Orders: This shows the number of rejected orders on this Amazon Marketplace.
• Average Order Value: This shows the Average Order Value for orders placed on this Amazon Marketplace.

To download orders, click the Download Orders button.

Rejected Orders

This shows details of any orders that have been rejected. You can use the search bar to find rejected orders according to their Amazon Order ID or by error detail.

Feed Submissions

This shows details of Amazon Feeds that have been submitted. You can search for any feed and, if you expand 'Other Options' under the search bar, you can filter the results by Date Range, Processing Status and Feed Type (Acknowledgement Feed, Adjustment Feed, Fulfilment Feed). The results are shown in the main grid.

The Automation tab appears as follows:

This shows the number of Automation Tasks that are enabled out of all of the available Automation Tasks for Amazon. You can see the following details:

• ID: This is the unique ID of the Automation Task, assigned automatically by the IRP.
• Enable: Check this box to enable/disable an Automation Task. If you make a change here, be sure to click the Update Automation Tasks button.
• Task Type: This is the name of the Automation Task:
  • Inventory Download: This task downloads a report of the Inventory on the configured Amazon Marketplace. Any unmatched items will be listed in the 'Unmatched Items' tab for analysis. (This automated task is identical to the Common Task called 'Marketplace Amazon Inventory Download'.)
  • Stock and Price Update: This task submits a Stock and Price file to Amazon to update your Inventory for the Configured Marketplace:
    1) Removes Items that have been specifically Excluded (from your IRP) at Stock, Model, Brand-Category, Brand only or Category only level.
    2) Applies Stock Source Rules to the Stock Levels in your Inventory.
    3) Applies Price Rules to the Min, Max and Standard Prices in your Inventory.
    (This automated task is identical to the Common Task called 'Marketplace Amazon Stock And Price Update'.)
  • Inventory Feeds: This task is a combination of both the 'Inventory Download' and 'Stock and Price Update' Automation Tasks. Note: it is advised that if the 'Inventory Download' and 'Stock and Price Update' Tasks are enabled, the 'Inventory Feeds' Task Type should not be enabled. (This automated task is identical to the Common Task called 'Marketplace Amazon Submit Inventory Feeds'.)
  • Order Download: This task downloads the latest Orders from the configured Amazon Marketplace and updates or inserts them into your IRP. (This automated task is identical to the Common Task called 'Marketplace Amazon Order Download'.)
  • Order Update: This task updates Orders in your configured Amazon Marketplace that have been processed through your IRP. (This automated task is identical to the Common Task called 'Marketplace Amazon Order Update'.)
• Repeat: This indicates when each Automation Task will be run: Daily, Hourly, Weekly or Every X Minutes (as defined in the 'Minutes' box).
• Last Attempted: This states the date and time when the Automation Task was last attempted.
• Last Completed: This states the date and time when the Automation Task was last completed.

If you have one or more Automation Tasks enabled, then you will see options on the right side of the grid to manually run each Automation Task or to delete them.

If you make any changes, click the Update Automation Tasks button to save the details.

If you click the Errors tab and you will see the following details:

The main grid shows errors encountered with this Amazon Marketplace. You can search for any error and, if you expand 'Other Options' under the search bar, you can filter the results by Date Range. You also have the option to 'Delete Errors Older Than x Days Old'.

To define Amazon Brand and Category Rules, follow these steps:

Amazon Brand Rules

1. Go to Products > Brands in the IRP Admin left navigation menu.
2. Click the Edit button beside the Brand that you want to configure.
3. Click the Marketplaces tab. You will see the following screen:
   
4. Enter values for the following settings:
   • Marketplace: Select the Amazon Marketplace that this Inclusion / Exclusion Rule applies to.
   • Category:
   Select the Category that this Amazon Inclusion / Exclusion Rule applies to. Select 'All Categories' for a Brand-only Rule.
   • Inclusion Status: Select whether this Brand-Category Inclusion / Exclusion Rule should Exclude or Include Products. By default, all active Brand products are included in the Amazon integration. The default inclusion for this Brand's products is overridden by the following rules:
     — Models by default inherit their inclusion/exclusion from brand-category rules.
     — Each stock item inherits its inclusion/exclusion from its parent model.
     — This inheritance can be overridden at both a model and stock level, i.e. a model can be specifically included/excluded ignoring brand-category rules.
5. Click the Add New Amazon Inclusion / Exclusion Rule button to save your changes.

Amazon Category Rules

1. Go to Products > Category in the IRP Admin left navigation menu.
2. Click the Edit button beside the Category that you want to configure.
3. Click the Marketplaces tab. You will see the following screen:
   
4. Enter values for the following settings:
   • Marketplace: Select the Amazon Marketplace that this Inclusion / Exclusion Rule applies to.
   • Category:
   Select the Category that this Amazon Inclusion / Exclusion Rule applies to. Select 'All Categories' for a Brand-only Rule.
   • Inclusion Status: Select whether this Brand-Category Inclusion / Exclusion Rule should Exclude or Include Products. By default, all active Brand products are included in the Amazon integration. The default inclusion for this Brand's products is overridden by the following rules:
     — Models by default inherit their inclusion/exclusion from brand-category rules.
     — Each stock item inherits its inclusion/exclusion from its parent model.
     — This inheritance can be overridden at both a model and stock level, i.e. a model can be specifically included/excluded ignoring brand-category rules.
   • Stock Allocation (%): This value is the percentage of stock belonging to this Category that will be available for sale for each Amazon Marketplace included in your Amazon integration. This applies to all products in this Category where a Stock-specific percentage has not been provided. If no value is provided then all Stock will be included.
5. Click the Add New Amazon Inclusion / Exclusion Rule button to save your Rule.
6. Click the Update Category button to save your category configuration.

To define whether or not a model's stock items are included or excluded from Amazon Marketplace integrations, follow these steps:

1. Go to Products > Models in the IRP Admin left navigation menu.
2. Click the Edit button beside the Model that you want to edit.
3. Click the Marketplaces tab. You will see the following screen:
   
4. Enter values for the following settings:
   • ID: This ID is set automatically by the IRP.
   • Marketplace: This is the name of the Amazon Marketplace. Click the name to go to the MarketplaceAmazonEdit.aspx page where you can view and edit the Marketplace details.
   • Brand and Category Settings:
     • Brand-Category: Amazon Brand-Category Inclusion / Exclusion Rules will override Brand only and Category only Rules however if a Model or Stock specific Rule exists for a Product, these will be used as the defining Rule. Click the rule name to go to the BrandsEdit.aspx page to view and edit the Rule. For more details, see the How to Define Amazon Brand and Category Rules article in this section.
     • Brand: Amazon Brand only Inclusion / Exclusion Rules will override Category only Rules however if a Brand-Category, Model or Stock specific Rule exists, these will be used as the defining Rule. Click the rule name to go to the BrandsEdit.aspx page to view and edit the Rule. For more details, see the How to Define Amazon Brand and Category Rules article in this section.
     • Category: Amazon Category only Inclusion / Exclusion Rules will only be used as the defining Rule if no Brand only, Brand-Category, Model or Stock specific Rule exists. Click the rule name to go to the CategoriesEdit.aspx page to view and edit the Rule. For more details, see the How to Define Amazon Brand and Category Rules article in this section.
   • Model Setting: Amazon Model Inclusion / Exclusion Rules override Brand-Category, Brand only and Category only Rules however, if a Stock Rule exists for a Stock Item, this will be used as the defining Rule. Select from Inherit, Include or Exclude.
   • Size / Colour Settings: Amazon Stock Inclusion / Exclusion Rules override Model, Brand-Category, Brand only and Category only Rules. Change the 'Inclusion Status' as necessary to Inherit, Include or Exclude.
   • Click the Update Amazon Settings button to save your changes.

You can use the Amazon Marketplace Web Service (MWS) to see details of your account. Note that you will need your Amazon Pro Seller account credentials to sign in to MWS.

Important: You need a separate Pro Seller account for each region you want to operate in. Each region can have one or more marketplaces, for example the EU region currently has six marketplaces, the North American one has two, and so forth (see the Amazon MWS Developer Guide for more information about marketplace region breakdown).

You can retrieve your Pro Seller account API credentials from the relevant Amazon MWS web site. The URL for the MWS will be different for each marketplace:

• CA: https://developer.amazonservices.ca
• CN: https://developer.amazonservices.com.cn
• DE: https://developer.amazonservices.de
• ES: https://developer.amazonservices.es
• FR: https://developer.amazonservices.fr
• IN: https://developer.amazonservices.in
• IT: https://developer.amazonservices.it
• JP: https://developer.amazonservices.jp
• UK: https://developer.amazonservices.co.uk
• US: https://developer.amazonservices.com

Make sure that use the correct MWS URL in the instructions below.

This is the current (June 2015) process for using MWS:

1. Go to the relevant Amazon MWS site (as described above) and click the Sign up for MWS button:



2. Enter your Pro Seller email address and password:



3. Select the option called ‘I want to access my own Amazon seller account with MWS’, then click the Next button:



4. Accept the Licence Agreement, then click the Next button:



5. You can now view details of your Seller ID, Marketplace ID, Developer Account Number, AWS Access Key ID and Secret Key: