Admin Users

To add or edit an Admin User, follow these steps:

1. Go to Admin Users > Admin Users in the IRP Admin left navigation menu.
2. To add a new Admin User, click the Add New Admin User button above the Search bar.
   To edit an existing Admin User, click the Edit button on the right side of the row belonging to the Admin User that you want to edit.
   To edit your own details, click the Edit My Details button above the Search bar.
3. Enter or edit the following details. If you see an asterisk (*) beside a setting it means that the setting is required.

   Setting	Description
   Basic Account Settings
   Admin User ID	The unique IRP identifier for this user. This is automatically generated when you add a user.
   Username	The username that the user will enter to log in to IRP Admin. Note that you cannot subsequently change this after you have saved the details for the first time.
   User Group	The Admin User Group that this user belongs to. Select a group from the drop-down menu.
   First Name	The user's first name.
   Last Name	The user's last name.
   Email Address	The user's email address.
   Location	The stock location that this user operates from.
   Telephone	The user's main telephone number.
   Position	The user's position within the company (optional).
   Upload Photo	(This field is only available when editing a user's details). You can upload a photo of the user for identification purposes. Only .jpeg file formats can be accepted.
   Appear Online In Admin Instant Messaging	When enabled, this Admin User will appear online to other Admin Users on the instant messaging system in the bottom navigation. When disabled, the Admin User will appear offline on the instant messaging system. This setting can also be toggled from within the Admin instant messaging box itself.
   Allow Admin Instant Messaging Sound	When enabled, a sound will be played when you receive a new instant message within the IRP admin.
   Password
   Note that some of the details in the ‘Password Policy’ section are affected by the changes you make on the Admin Passwords page, for example the minimum password length.
   New Password	When changing a user's password, enter the new password here. Passwords must meet the criteria displayed on the page. Note that, if you have the right permissions, you can configure several aspects of Admin passwords (including complexity and number of previous passwords permitted to be reused, etc.) using the Admin Passwords section in IRP Admin.
   Confirm Password	Confirm the new password by entering the same new password here.
   Two Factor Authentication
   Secure your account by enabling Two Factor Authentication	Click the Enable button to set up Two Factor Authentication on your account. See the How To Configure Two Factor Authentication article in this section.
   Import a Two Factor Authentication key from another IRP	Click the Import button to upload a downloaded key file from another IRP. See the How To Configure Two Factor Authentication article in this section.
   Other Account Settings
   Account Locked	If you check this box, the user's account is locked and cannot be used to access IRP Admin. If unchecked, the account can be used to access the Admin.
   Is Lockout Permanent	Check to make permanent the locking of this Admin User account.
   Force Password Change	If you check this box, the user will be forced to change their password when they next log in to IRP Admin.
   Receive Admin Alert Emails	If using Royal Mail Auto Dispatch, notification emails will be sent to the user when the tracking code batch is running low (100 tracking codes or less). Each time an order is dispatched when the selected Shipping Method's Code remaining value is less than 100, a text email will be sent to all Admin Users who have this setting enabled. The content will provide information on the Method name, ID and the number of Codes Remaining. For example, 'Royal Mail Int'l Contract Airsure (ID: 144) are running low Only 49 codes remaining. Please Request More'. This should prompt the user to contact their Royal Mail Account Manager in order to get a new Barcode Range/Extend the current Range.
   Is DBA	Specify whether this user should be a database administrator. Checking this will allow the user to run and save reports from the Reports IRP section without having to have any SQL validated in advance.
   Stock Control Email Address	The user's stock control email address, to be used for any stock control correspondence. Giving multiple users the same stock control email address will allow groups of buyers to be copied in on each other's purchase orders.
   Time Zone	Select this Admin User's Time Zone.
   Translation Language	If this user has access to translations, select the main translation language that they will be translating. If they translate more than one language, select 'All Languages'. This is also the default selection.
   Admin Home Page	The page within IRP Admin that will be loaded when the user logs in. This page is also loaded when the users clicks the IRP logo at the top left of IRP Admin.
   Shop Code	The username value for this user when accessing the EPOS till software. This is not used elsewhere in IRP Admin. NOTE: In order for usage of the Shop Code to be enforced, you must also enable the Application Setting called 'Epos Enable Till Pass Code Login' (in the 'Till' grouping).
   Valid IP Address	Enter a list of IP addresses, separated by a comma, from which this user can access IRP Admin.
   Live Chat Settings
   Live Chat Name	(This field is only available when editing a user's details). You can add a name for the user to use during Live Chat sessions.
   Upload Live Chat Photo	(This field is only available when editing a user's details). You can upload a photo of the user for use during Live Chat sessions. Only .jpeg file formats can be accepted.
   Show Live Chat Browser Notifications	(This field is only available when editing a user's details). When enabled this will show notifications when there are new Live Chat sessions even if your browser is minimised.
   Allow Voucher Creation In Live Chat	(This field is only available when editing a user's details). Check to enable voucher creation in Live Chat.
   Address Details
   Address Line 1	The first line of the user's address.
   Address Line 2	The second line of the user's address.
   City/Town	The city/town of the user's address.
   County/Region	The county/region of the user's address.
   Country	The country of the user's address.
   Postal/Zip Code	The post code/zip code of the user's address.
   Fax	The user's fax number.
   Other Phone	An alternative telephone number for the user.

4. Click the Insert Admin User button or the Update Account Details button to save the details.
   If you have entered details correctly, you see a New Admin User Added Successfully message or a Admin User Successfully Updated message.
5. If you want to restrict this user's editing capabilities to particular brands, click the Edit Restricted Brands for User button at the top of the screen.

You can use 2FA on every account belonging to an IRP Admin user — company administrators, operators, IRP Service Providers, IRP Agencies and so forth. You might also see this referred to elsewhere as 'Two Step Verification', 'Multifactor Authentication' or other such names.

2FA has well-documented security benefits. It helps to keep potential hackers out of your account and protect your business reputation. Essentially, this feature combines something you know (your password) with something you have (a code sent to your phone). It provides an additional line of defence beyond the standard password.

This is easy to set up and use in IRP Admin – all you need is a smartphone with a QR code reader app installed.

Notes:

1. As of IRP Version 6.0.20, Admin Users who have configured Two Factor Authentication ('2FA' or 'TFA') on their IRP Admin accounts will bypass any IP Address restrictions. This means that you can choose either IP whitelisting or Two Factor Authentication to secure your account.
2. To remove Two Factor Authentication for another Admin User, you must 1) have 2FA configured for yourself and 2) have permission to edit Admin User accounts.

1. You need to have an authentication app installed on your phone. There are several such apps available but we recommend using Google Authenticator:
• iOS devices
• Android devices
2. Make sure that you have the clock on your phone set to update automatically. This will ensure that your phone is in sync with the IRP servers.
3. You will always need to have your phone available. Ideally you should set a password on your phone so that it is locked when you are not actively using it.
4. (Coming soon) If you want to force all users to enable Two-Factor Authentication on their Admin accounts, make sure that you check the box for ‘Enforce Two-Factor Authentication For Admin Logins’ in the Advanced Settings > Admin Settings section of the Application Settings.

To configure two factor authentication, follow these steps:

1. Go to your IRP User Account page by clicking your name in the IRP Admin bottom navigation menu or by going to Admin Users > Admin Users in the IRP Admin left navigation menu then clicking the Edit button beside your name.
   The AdminUserEditMyDetails.aspx screen appears.
2. Scroll down to the Two Factor Authentication section:
   
   You have the choice of configuring Two Factor Authentication for the first time on your account using the Enable option, or if you are part of a business that has another IRP system and you have previously configured Two Factor Authentication on your IRP Admin account on another IRP, you can use the Import option to import the authentication file. These options are explained in the sections that follow.

Using the ‘Enable’ option

To use the Enable option, proceed as follows:

1. Click the Enable button beside the setting called Secure your account by enabling Two Factor Authentication.
   You are asked to verify your identity:

2. Enter your password and click Verify.
3. The Two Factor Authentication setup screen appears:

4. Follow the instructions on the screen:
   
   1. Download or open your favourite Authenticator app (see the ‘Prerequisites’ section above).
   2. Scan the barcode into the app, or enter the key shown into the app.
   3. Enter the code displayed in your app in the box provided. Here is an iOS example:
      
   4. Click the Complete 2FA Setup button to confirm successful setup.
5. You will receive confirmation that your setup has been successful. Follow the remainder of the on-screen instructions.

Using the ‘Import’ option

To use the Import option to upload a key file from another IRP, proceed as follows:

1. Click the Import button.
   The 'Import Two Factor Authentication From File' screen is displayed:
   
2. Click the Browse button and locate the key file that you want to import.
3. Enter your IRP Admin password in the Password to decrypt file box.
4. Click the Import button.
   You will receive confirmation that your setup has been successful.