Order Automatic Vouchers

Note: To use this feature you need to enable the Application Setting called ‘Enable Automatic Order Vouchers’. You can find this in the ‘Orders’ group of settings. You can enable this setting either before you create voucher offers or after creating them but before making them active. Either way, the vouchers will not be visible to your customers until you enable this setting.

To add or edit order confirmation vouchers, follow these steps:

1. Go to Promotions > Order Automatic Vouchers in the IRP Admin left navigation menu.
2. Click the Add New Order Automatic Voucher button located at the top-right corner of the page.
3. Complete the following details on the OrderAutomaticVoucherEdit.aspx page:

   Setting	Description
   ID	This shows the ID of the automatic voucher when known. This is added automatically by IRP Admin.
   Active	Check this box after you have configured all aspects of the voucher offer (including any restrictions) and the automatic voucher will be activated on your website so that customers can avail of it.
   Automatic Voucher Type	This is where you define when an automatic order voucher should be triggered. This can take one of the following values: On Order Placement: The voucher will be emailed to the customer after the order has been approved. Inclusion In Order Sheets: The voucher will be generated and included on the default customer receipt order sheet, as well on a custom order sheet if it includes the appropriate placeholders. See Order Sheet Templates for more information.
   Voucher Discount Type	Select the type of discount that you want to offer using the automatic voucher. Choose from: Money Off Total Basket Value - takes the value of a voucher off a customer's basket. Percentage Off Total Basket Value - takes the percentage value of a voucher off a customer's basket. Money Off Total Over Basket Value - takes the value of a voucher off a customer's basket only if its total exceeds the voucher's minimum Basket Total Percentage Off Total Over Basket Value - takes the percentage value of a voucher off a customer's basket only if its total exceeds the voucher's minimum Basket Total.
   Discount Amount	Enter the amount of discount that you want to offer using the automatic voucher. This will be either a percentage or a monetary value depending on the ‘Voucher Discount Type’ that you selected.
   Minimum Basket Total	If the Order Automatic Voucher discount type is 'Money Off Total Over Basket Value' or 'Percentage Off Total Over Basket Value', enter the minimum basket total that should be applied to those vouchers.
   First Purchase Only	Check this box if you want to offer the automatic voucher to customers only on the first order they place when the voucher is enabled.
   Minimum Order Total	If you enter a minimum value for an order, the automatic voucher will be offered only to customers who have placed an order worth at least this amount.
   Voucher Code Length	Enter the length of the generated voucher code, or leave it at the default value of 12 characters.
   Voucher Lifetime Days	The generated voucher will expire this number of days after it has been generated. You can choose to leave this at the default value of 7 days.

4. Click the Insert button to save the details you have configured.
   You can now configure shipping countries and restrictions for the order automatic voucher as described in the following sections.

Note on using tiers:

As an example of using tiers, if you wanted to offer a £10 voucher off £100 orders, £20 on £200 orders and £30 on £300 orders, you could configure the following:
1. Voucher Discount Type: Money Off Total Over Basket Value
Discount Amount: £10
Minimum Order Total: £100
2. Voucher Discount Type: Money Off Total Over Basket Value
Discount Amount: £20
Minimum Order Total: £200
3. Voucher Discount Type: Money Off Total Over Basket Value
Discount Amount: £30
Minimum Order Total: £300
Then, using the instructions below, you could include any desired country, brand or category restrictions.

Shipping Country Restrictions

The Shipping Countries section appears as follows:

1. If you want the offer to apply to customers in all countries in your system, leave the right-side box (‘Selected shipping countries’) at the default value of ‘All Countries’.
2. Otherwise, select a country or countries in the left-side box (‘Available shipping countries’) and click the Add Countries button to move them to the right-side box (‘Selected shipping countries’).
3. If subsequently you want to remove countries from the list that the voucher applies to, highlight the country in the right-side box and click the Remove Countries button.
4. Click the Update button to save your changes.

Brand and Category Restrictions

1. In the Voucher Restrictions section, select a Restriction Type from the drop-down menu:
   • No Restriction: This means that the voucher offer will apply to all models.
   • Brand Only: Select this option if you want the voucher offer to apply to particular brands only. You can then select the brands you want to apply from a drop-down list that appears.
   • Category Only: Select this option if you want the voucher offer to apply to particular categories only. You can then select the categories you want to apply from a drop-down list that appears.
   • Brand Category Combination: Select this option if you want the voucher offer to apply to particular combinations of brands and categories. You can then select the brands and categories you want to apply from a drop-down lists that appear.
2. If subsequently you want to delete any restrictions click the Remove Selected Restrictions button.
3. Click the Update button to save your changes.

Remember, if you want customers to also receive an email containing the same voucher code, you must configure and ACTIVATE the ‘Automatic Voucher Confirmation Email’ System Email (make sure that you include at least the $$VoucherCode$$ by $$VoucherExpiryDate$$ placeholders and remember that all placeholders are case-sensitive when you are adding them). It is recommended that you keep the 'Email Subject' field non-specific so that it will be meaningful to all recipients. For more details, see the System Emails help topic.