You can find this section under Promotions > Vouchers in the IRP Admin left navigation menu.
You use this section to create vouchers that can then be emailed to clients who can redeem them through the website.
The main Vouchers page (Vouchers.aspx) appears as follows:
The page shows the following details for each voucher:
- ID: This is the unique IRP identifier for the voucher.
- Code: This is an auto-generated or custom code for the voucher.
- Type: This can be Free, Club, Gift, Price Match or Promotion Trigger. For details, see the Voucher Types section below.
- Single Use: A single use voucher can be used by no more than one single customer on one single order. This option is limited based on the voucher type.
- Description: This describes the details of the voucher for the customer.
- Discount: This shows the amount or percentage of money that will come off the basket total.
- Min Spend: This shows the amount that the customer has to spend in order to receive the discount.
- Valid From: This shows when the voucher can first be used.
- Valid Until: This shows the final date for using the voucher.
- Uses: This indicates the number of times that a voucher has been used.
- Total Discount: This is the total amount of discount generated by the voucher.
- Total Orders: This is the total amount of orders that the voucher has been used in.
- Delete: If you want to delete a voucher, check the box to the right of the relevant row and click the Delete Selected Vouchers button.
- Edit: If you want to edit a voucher, click the Edit button. For details, see the How To Add or Edit a Voucher topic in this section.
You can use the Search bar to search for particular vouchers by Voucher Code or Description. Expand Other Options in order to filter your results by Voucher Type and Date Range. You can also search by Promotion Trigger to find promotions that will be triggered when a customer enters a voucher code.
As with many other pages in IRP Admin, you can also export the contents of the grid using several different formats by clicking the Export icon under the Search bar.
Voucher Types
There are the following types of voucher available:
- Gift Voucher
A gift voucher is one voucher that can be redeemed once by one customer. Gift vouchers are limited to money off basket totals; percentage-based discount types cannot be used. You can use Voucher Batches to create multiple gift vouchers.
Note: You can configure the IRP to generate and send gift vouchers automatically when purchased. For more information, see the How to Set Up Automated eGift Vouchers help topic.
- Free (Generic) Voucher
A generic voucher is a voucher that is available to multiple customers but can only be redeemed once per customer. You can use Voucher Batches to create multiple free vouchers.
- Price Match Voucher
A price match voucher is issued when a valid price match claim is made for a product. The voucher is issued for the difference in value between your product and the price match product that is cheaper.
- Club Voucher
A club voucher is a voucher that is available to multiple customers and can be redeemed multiple times.
Note that you can also use vouchers to trigger promotions using the Promotions section. Although you cannot create such Vouchers within the Vouchers section (only from the Promotions section), you can search for them here using the search bar.
Voucher Batches
You use Voucher Batches to create a specified number of vouchers in a batch. The voucher types that you can create are:
- Gift vouchers
- Free vouchers
When you have created a Voucher Batch, you can download the voucher codes in bulk using a CSV file. You do this by clicking the Voucher Batches button at the top of the main Vouchers.aspx page, which brings you to the VoucherBatches.aspx page:
See How To Add a Voucher Batch for more details.
Types of Discount Available for Vouchers
Free Vouchers and Club Vouchers can use both ‘percentage off basket total’ and ‘money off basket total’ discount types.
Gift Vouchers and Price Match Vouchers can use only ‘money off basket total’ discount types.
Note that Admin Users with the right permissions can issue vouchers to customers using the Live Chat feature. These are one-time use, free vouchers with the description 'Live Chat Voucher'. For more information, see Live Chat Active Sessions.
Date Range
You can set ‘Valid from’ and ‘Valid Until’ date ranges for each voucher created.
Voucher Codes
Vouchers are generated using codes. You can specify code lengths in the IRP when creating the vouchers. This will then generate a random code with the amount of characters specified in the code length.
You can also set a bespoke voucher code value. For example, if you want the voucher to be £5 off, you can set the voucher code to FIVE. In order for the customer to enter a code themselves, ensure that the Enable Voucher Codes application setting is enabled. For details, see the How To Add or Edit a Voucher topic in this section.
Voucher Descriptions
You can enter a description of the voucher in the description section. This is a short phrase highlighting what the voucher is. You can also set this for alternative languages, but this is not compulsory. The description appears in the customer’s basket details, for example:
Voucher Restrictions
You can restrict vouchers to certain brands or categories or a combination of both. For details, see the How To Add or Edit a Voucher topic in this section.
Voucher Cancellations
Note that if a customer gets a voucher code but then cancels the order, the voucher can no longer be used. (If they try to use the voucher subsequently they should get an error message saying something like ‘The Gift Voucher code does not exist’.) The Admin User can always send the customer a new voucher if desired.
Remaining Gift Voucher Credit System Email
You can use the 'Remaining Gift Voucher Credit' System Email to automatically inform customers what the current balance is on their Gift Voucher. Each time that the customer uses the voucher as part of their order, they will receive the email at the same time as their Order Confirmation Email. Every time that the voucher is used, it will be shown as a separate row on the Vouchers.aspx page.
Note that currently this is the only way for a customer to know what the balance is on their voucher. It is possible that this functionality will be enhanced in the future.
